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Eudata
Artificial Intelligence E-commerce and Telco
EUDATA
We help companies simplify and optimize customer interactions, improve process efficiency by enriching user experience with innovative solutions and advanced technologies.
+150
clients
+10M$
Revenue in 2024
15
R&D engineers
Digital transformation and efficiency
The complexities of the e-commerce and telecommunications world are a perfect field of application for modern artificial intelligence engines, which can be applied to numerous areas enabling:
Quality assistance and customer experience
Online users require a high level of personalization of their experience. They are users who carefully evaluate their purchases based on the quality and speed of services offered
Operational efficiency
The use of AI in the internal processes of retailers and telcos covers countless highly effective use cases: knowledge optimization, sales automation, in-store experience innovation, ...
Telco and retail Customer eXperience
AI Customer eXperience services for banks and Telco
AI for Telco and E-commerce CX
Intelligent BOTs and VoiceBOTs
We transform customer interaction, ensuring immediate 24/7 assistance for access to the customer service system. This dramatically improves the customer experience and optimizes response times.
AI Assistants for Agents
We empower your operators with intelligent virtual assistants. These tools provide instant access to the entire corporate knowledge base, ensuring consistent and accurate responses, reducing training time and elevating the quality of service offered to customers.
Intelligent Email Management
We implement solutions for automatic cataloging and proactive email responses. This ensures fast and personalized communications, reducing staff workload and maintaining a high standard of customer engagement.
DEGHI: Bathroom, Home and Garden Furniture at the Best Price
50%
Automation
30%
FTE Savings
0
FTEs Added During Black Friday
  • Intelligent Automation of Digital Customer Service: Maximum efficiency and customer satisfaction guaranteed.
  • Seamless Integration with Your Existing Systems: Fluid data and simplified operations for immediate added value.
  • Full Update Autonomy with No-Code Platform: Flexibility and total control for your future needs.
Result: Efficiency and Consistent improvement of the NPS
Operational efficiency
AI services to optimize efficiency in Telco and E-commerce
AI for Telco and E-commerce automation
Enterprise Copilot
Scale enterprise knowledge within your structure, conversationally accessing everything available on all business systems. Access product sheets, verify and activate processes, and update systems with customer profile changes, all through conversational interfaces.
Conversational analytics
Through modern conversational interfaces, it's possible to access large data contents requesting real-time analysis and ensuring agents can visualize and modify data (wherever necessary) with a simple natural language command.
Advanced Document Automation
We digitize and make intelligible mountains of paper data. With advanced cataloging systems, predictive analysis, semantic search of key concepts and automatic dashboard creation, we transform your documents into strategic information, improving operational efficiency and data governance. E.g. cataloging delivery notes and invoices, automatic entry into accounting, ...
Remote branch
We digitize the physical store, ensuring remote access with tools that combine communication channels (video, chat, WhatsApp, ...) with AI tools for contact management, cataloging, ... The systems are perfectly integrated with every necessary component: authentication, signature, payment, ...
Success Case: Delivery Note Cataloging
Text Extraction
Delivery notes are delivered. The operator takes a photo of the note and the system acquires it
Check
The operator verifies the data, if everything is ok confirms and the data is immediately passed to accounting
Modify
If some data is incorrect, the operator modifies it and by confirming sends the note to accounting.
Administration
Administration only needs to intervene for incomplete notes that require reworking
The result is fast and efficient accounting, and less stress for administration
A strategic approach to AI for the enterprise
Convy.AI is the Eudata solution that ensures a systematic approach to AI for large enterprises. A modular approach, technologically neutral, attentive to geopolitical risks that threaten to make our companies dependent on uncontrollable solutions.
Solution Schema

AI Model 1

AI Model 2

AI Model 3

ERP

Knowledge Base

Corporate Back End

CRM

Other ...

RAG

Function Tools (MCP, code, visioning, ...)

Customer eXperience (BOT, contact center, ...)

Document (Invoices, mortgages and credit, claims, ...)

Corporate CoPilot

(sales assistant, administrative concierge, contact center assistant)

Industrial Automation

(Compliance, predictive maintenance, digital wins, ...)

Other

(conversational reporting, healthcare analytics, ...)

AI Manager

Prompting

Agentic Designer

Audit

Reporting

Use Cases

Platform

Common Knowledge

AI Model n

...